LODGE ACCOMMODATION STANDARDS

 

Overview

This standard establishes the minimum room amenity, guest service, housekeeping, safety, security, maintenance, and operational requirements for all University of the South Pacific (USP) lodge and guest accommodation facilities.

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The standard provides a consistent framework for: 

• Guest experience management;

• Facility planning and upgrades;

• Procurement of lodge furnishings and equipment;

• Operational audits and compliances reviews;

• Asset management and maintenance planning and;

• Service delivery across all USP accommodation facilities.

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This standard is based on the level of amenities and services generally expected of a quality 3-star lodge or hotel operation while recognizing the diverse operational requirements of USP campuses and locations.

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USP Lodge Accommodation Standards